i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. {Name of the recipient} Head of Customer Services. endstream endobj startxref My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Best regards,Michelle SpireAssistant Global Customer Service at Regus. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Could you please email me at [email protected] with your company name and account reference (as displayed on your invoice)? After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Services are billed automatically depending on the customers preference. Its clear from reading your comments that the main reason for your review is that of your agreement. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. This is held for seven days only as a fraud-prevention measure. Today Sandra replied to my messages on both message boards and via email. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Why? If travelling as a couple do we need 2 memberships? Remember that I need to escalate this and if I escalate this it will not be approved.". I wish I never did business with this company. Well be happy to accommodate. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Comfortable, professional environments. The quality of Regus office space is good and available services/appliances were reliable. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. They shut down my location with 2-day notice and then cancelled my agreement retroactively. myRegus asks for Credit Card as well as DragonPass in Payment Details. You can call, but they don't know what's going on and have little to no authority to fix the issue. Using Solstice Conference to link video call to the equipment in a meeting room. I only know that I will go TO THE END OF THE EARTH to recoup this cost. I highly recommend Regus for your professional work. I was using the regus for couple years. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. please give me my refund. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. It is clean and smart and well organised. Paid for parking online and have now received parking ticket from private company. This was the most frustrating service that I ever experienced. I have a Regus lease and have been trying to cancel the agreement for the past two months. Thank you again for taking the time to provide feedback. I believe both are correct. Manage all of your workspace and business needs. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. And they do not have to provide any notice to you at all. Your email address will not be published. Tip for consumers:Stay away from this company!!! We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Give your team a place to focus, thrive, and grow, while we take care of all the details. We are a seasonal business and up until this year it worked for us. Oh yes. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Hi Latasha, Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Lorraine Brule Michelle Spire Though I discontinued using the office after 11/30/21, I have paid for December. DO NOT give them your payment info, DO NOT sign with them. It goes against our guidelines to offer incentives for reviews. The company left an official comment on this complaint. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Absolutely unacceptable behavior. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. I cannot wait to advise every person that I can against engaging with this organization. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Fully equipped spaces for gatherings of any size. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. We have a team of specialists available 24/7 to help you find the best solution for your business. Zero customer service, particularly regarding billing. + Free Sample of Insurance Cancellation letter Template. You can change your membership when its time to renew - just let us know. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I look forward to receiving more information from you. We appreciate your business. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. hb```a`` Who has the free mental bandwidth to keep track? I will be taking legal action if this is not returned within 28 days (31/03/2023). Best wishes, I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Building issues almost daily, with zero empathy for the tenants of their spaces. I understand and appreciate that youre disappointed, and would really like to help. Coffee/Tea - $35 per month This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. This place are the worst of the worst. The answer is: it depends who you ask. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at [email protected] with your account details and Ill ensure a member of the team contacts you. This cost me: Then makes an excuse! Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Please could you send those details to me at [email protected] so I can support you? I refused to pay for a service that their system just added to my account until this issue was resolved. Otherwise why would so many victims protest about this company? We would like to confirm that your concern is since been resolved as per the details shared with you. This is also very unfair as we are paying for an office that we are not using because of the heating. Stay away!! Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Avoid at all costs. And, as I am moving to another state, it won't be possible for me to continue with the same. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I found someone. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. No staff available for contacting on the event day. Passes purchased in this way are non-transferable and not changeable. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Regus appears unwilling to make these same accommodations. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Membership: 2.3.1. We use cookies to improve your experience and deliver personalised content. A member of my team has already contacted you and discussed the situation. They are scammers, and incredibly dishonest. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator.