Amount in Dispute: $1,500.00 They promised it would be sold in 3. Write reviews, ask and respond to questions, Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Here it is a year and 1 maintenance fee later, no bye bye timeshare. They tell you it will take a little over a month after the sale before your on-line account for reservations is active. Must call to book. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Fla. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. Well guide you through the process. All content should be genuine and unique to the guest. Contributions should be travel related. No. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. Now, multiply this over the next 50 to 60 years. They responded recently they dont purchase timeshares. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. purchase it back from us. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. Registration as a Seller of Travel does not constitute approval by the State of California. Palmera also has a Facebook page that we should all be posting on. The complaint has been investigated and resolved to the customers satisfaction. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. You are using an out of date browser. Box 7602, Hilton Head Island, SC 29938. The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. Rental: CST: 2081369-50. Four years ago the city passed an ordinance to prevent deceptive, misleading and aggressive solicitation by businesses. We said that we prefer to rent houses when on vacation instead of staying in condo communities. How do I get out of this? It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. I told them I was waiting on a check from them to pay off my old time share. When I called the number on the email, it took me to an automated service. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. get quotes and more. *****. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. NEARBY AMENITIES. Respect the privacy of others. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Complaint Resolution Index (CRI) Explained. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Then he would come up with all kinds of different numbers in a piece of paper.back and forth , back and forth. At that point we were no longer interested and made it known to him. I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Lets say you take a week-long vacation every year somewhere new. How many people normally accompany you? Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. I'm tired of the lies. We didn't start to look into it more until we got home Sunday night. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! Theyre selling pie in the sky, and Marie Callender is better at making pies. He purchased from previous individual owner 10 years ago. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. This is a multi-location business. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. Click here to get notifications about new complaints of Palmera Vacation Club. Others, however, pose a big financial risk. Location. A lot of robocalls are currently making this pitch. On our way down to Hilton Head, we were a little bit behind schedule. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! Report inappropriate content Robert F 2 posts 92. ComplaintsBoard.com is a leading complaint resolution website on the Internet. He would say that "we are his black sheep" (since we wouldn't buy his time share) He said if he could get 2 people out 6 he saw that day to buy into it.it was a good day for him (money-wise). All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. VSI the company that supposedly sells your previous timeshare is also irreputable. About 68% have two or more bedrooms, giving families room and space to truly unwind and relax. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. The club promoter is making a profit somewhere along the process. Read Also: Sailboat Vacations In The Caribbean. Does anyone else have experience with this and any advice? I called in late November and was told that my dates were not open to call again in January. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Have you tried contacting them? My husband and I are both smart people and we feel so foolish that we jumped into this. We tried to fight it at that time, but we had signed a contractual agreement. Perhaps, the finest resort community along the Atlantic Coastline. Scam Clue 3: A promotion claiming youve been specially selected for membership. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . Is this your company? Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. Type in the email address you registered with. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. They lied about what the points would get us. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Contributions should be appropriate for a global audience. This post has been removed at the author's request. They to used the same ploy of telling you they would sell your old timeshare thru VSI and you would get a check to pay for your Palmera / Vacations Anytime membership. They sat us down with our salesman in a large room. We asked plenty of questions, figuring 4 heads were better than 2. International Association of Better Business Bureaus. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. When I booked out trip, it took a solid week to speak to a representative. In reality, timeshares are not bad. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. Use this comments board to leave complaints and reviews about Palmera Vacation Club. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. Please visit RCI.com for details. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. Palmera Vacation Club Timeshares for Sale For Sale Search Now Filter results Map View List View Sort By 0 Palmera Vacation Club Timeshares Sorry! They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Palmera you have take advantage of to many families and it is time for answers. Mr sheldon kept on with his attack he threaten to f- up our credit. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Submit a complaint and get your issue resolved. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We have excellent credit and I don't want this to ruin it! Regards, He wouldn't take that. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Offer void where prohibited by law. If we can verify it in our system, an email will be sent to you with your password. Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. The savings and perks are clear. Unfortunately, last year, we believed what they were telling us and bought points with Palmera. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. I have already paid $2655 plus $846. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Book by 8/15 for travel through 12/15/22. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am still suffering with cancer issues and cannot pay my medical bills. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The most helpful contributions are detailed and help others make better decisions. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. Login. All reviews are available on the sites they are accredited to. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. Desired outcome: Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. Exchange: CST: 2046555-50. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. Learn how the rating is calculated 1 complaint. OMG!!! According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. We returned With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). showed us were significantly less than what was actually We arrived at 9am along with dozens of other potential buyers. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. The latest review amount billed was posted on Feb 28, 2023. What is the cost??? Fla. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. My biggest fear is the financing paperwork I signed. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . My points being correct. This review was chosen algorithmically as the most valued customer feedback. $291.18/mo Est. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Usage Type Annual . Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. He was not up front at all. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Travel benefits are administered by third party providers under contract with RCI, LLC. Get direct access to Palmera Vacation Club through official links provided below. We did not need Palmera without this. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. Please let me know what happened or who to contact. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. They just came to our room. to the resort just about 1 year later and went to the sales office She tries to manipulate us into buying a different packagejust a vacation club without the ownership. Score a Best Price Guarantee and up to 60% off of 600,000+ hotels worldwide. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). They were looking for Maintenance fees. Points 3,000 . Don't have an account? You wont have to exchange your vacation week or points. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. Payment . The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. Emails found on company website [email protected] 100% Support 0 0 Palmera Vacation Club website Desired outcome: Palmera Vacation Club has been in contact with Ms. ***** File No. He also kept trying to convince us to buy a package that we couldn't afford and rent our time to people. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. RCI, LLC is not responsible for any activities or services provided third party providers. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. I even saw some stuff abour class action lawsuits. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Sounds like your bases are covered. TUG saves owners more than $20 Million dollars. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Can any body help me? Recommended Reading: Best Places To Invest In Vacation Rental Property. Who do I contact? The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Still no return calls. Websites:There are no additional web sites. Don't have an account? get quotes and more. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. [email protected]. Seller of Travel Reg. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Our friends did, for sure. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. This post has been removed at the author's request. 602357907. Copyright 2020 Business Consumer Alliance All Rights Reserved. I just want out. Has that happened to anyone else? Hawaii TAT Broker ID #TA-023-193-6000-01 We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". He showed us the availability for the following year during the same week we purchased. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. This will surely increase the credibility of your complaint. You May Like: Disney Vacation Club Rentals Grand Californian. Weeks Float . No. In Share your photos and videos with others to prove the truth of your words. Palmera Vacation Club Members Association, Inc. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. I am old and cannot afford to pay for this time share. The Palmera membership also included a Quest There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. At our age changing made sense if this transition occured.