The item went to another buyer. Did you use a Mercari label? and our Reached out to the Help Center on the same thread so I was dealing with the same rude agent I had been dealing before: Berthel P. He/She totally ignored me after I asked for my payout. She's a sure buyer, she says. Create a new listing. I just got another buyer who requested to cancel one minute after purchasing. Nobody enjoys ordering something and then realizing they need to cancelit. Always know Mercari can't get every crappy seller off the app and it's in their best interest to see transactions completed so they get payed. I feel if you try to reroute it it might get lost, Never sell anything that expensive on mercari, especially during the holidays. After all, Mercari won't be able to make a cut from a purchase that didn't happen on their grounds. We want to avoid cancellations whenever possible. Does anyone know a way around this much appreciated! If the seller has confirmed shipment, we want to allow enough time for a package to be delivered even if there is an error with the tracking preventing it from receiving updates. Once you open the Mercari app, youll want to press the icon on the top left corner. Now stolen item. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. If the seller denies the request, they can ship and complete the transaction as originally planned. If you choose to wait longer you can. Package has failed to be intercepted for some reason, but this is probably a good thing since if it gets to the final destination, I will get paid. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Banking services provided by Piermont Bank, Member FDIC. As I stated in the title the buyer wants to cancel the order after I've already shipped out the item. To check on a purchase's cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. If this unfortunate case happens to you, make sure to let Mercari know about it within 24 hours (as soon as possible is best, and don't forget to enclose clear photographic evidence). Or did you ship on your own? It provides insurance of $200 in case of loss or damage to the item while in transit. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Don't forget to remove the discount. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari will likely try to settle out of court in order to protect their public image, but if you're not satisfied with their settlement offer, then don't be afraid to go through the entire process. Going to court may sound scary, but it's better than being taken advantage of. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Because ratings cant be submitted for a cancelled transaction, order cancellations appear under the reviews of the user who cancelled. I can guarantee the amount of labor we on both sides have expended is worth more than $12. I'm asking on behalf of my boyfriend. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Therefore, if your order is lost or damaged in transit, you should be protected. I originally thought that too but tracking is updated and package will be delivered tomorrow. This happened to me 2 weeks ago, also. Mercari Shipping Prices. That may be extreme, but definitely, a lot could go wrong, and you wouldn't want to risk it. r/Mercari Shipping price . Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. I'm ready to report them to the Better Business Bureau and also pull all of my products off them and just focus on my Ebay store. If you already shipped the item, you can confirm shipment by tapping "I shipped it" from the Order Status page. No. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: And what is not eligible for return or refund: Almost all above points allowed for return/refund item not as described, undisclosed damage, incorrect/missing item could easily be prevented by the seller through complete, honest product descriptions. When this happens the transaction may be cancelled before it's delivered to the buyer. Positive reviews (last 12 months): 2.5%. Some buyers don't simply nitpick on or make up a story about an item to be refunded for it. The buyer (who had a terrible record of cancelling purchases) requested a cancel after I had shipped. Don't let them continue to take advantage of you/us! Eligible coupons that are applied to cancelled transactions are issued back to your account. Return request made more than three days after received. Cancelling a purchase I'm pretty much known to always ship same day so I didn't have a problem with that. I just marked the item as shipped and messaged the buyer to let them know I had shipped the item earlier that day but just had been too busy to select item shipped. I told them they could open a return request with Mercari if they wanted to once they received the item. For more information, please see our The order was shipped before the cancellation took place. did you wait 7 days before you shipped? 2. 1. However, the actual time it takes for the refund to be available in your account will vary depending on the payment method used. I had a buyer once ask to cancel when I had already dropped it off and I called around and wasted roughly 30 mins trying to get in touch with someone at usps before they told me about the paperwork and ridiculous fee. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. I have about 75 sales done on Mercari and this is the first time this has happened to me. Maybe it's too confusing, or you just don't have the time to deal with it; they're there to handle it for you. Immediate cancellations can be made if the seller has confirmed shipment but the item has no tracking updates 7 days from the day you purchased it. At the same time, being an upstanding seller who never sells prohibited items, ships items on time, and always provides complete and accurate photos and photos make you eligible for Mercari Seller Protection. Then select "this is about returning my purchase," and then "I want to return my purchase.". Definitely do not ship. Select a reason for your return. Update: My package failed to get intercepted and so it was delivered to the final destination according to the tracking. Option 1. So, as a seller and owner of your online business, always check your messages and order status page at regular intervals to ensure you're not overlooking any requests, cancellations, or everything in between. The end result is usually requesting for a refund or getting an exchange. Tracking looks like the package didn't get intercepted, but I did my job and have a case # for interception. Mercari chat blocks personal information and any attempt to share social media so we can't ask for the information outright. If you need to cancel an order, our team works hard to make sure its fair for both the buyer and the seller. If they refuse, just keep fighting it. A cancellation fee may be applied if the item is cancelled because: If you need to cancel your order please reach out to your buyer. The item is no longer available for sale. You exchange information, and the next thing you know, your credit card company is calling you for unusual activity. After the request is made, sellers have 24 hours to either confirm theyve shipped the item or approve the request for cancellation. As a buyer, you can cancel your order right away if a seller confirms theyve shipped the item but there are no tracking updates for 7 or more days. My package was lost in the mail, the last update was on the **th, saying awaiting. Create a seller profile with sterling ratings and feedback from happy customers who've had great experiences shopping your closet this would intimidate potential scammers. I still have no idea what happened but I do know the buyer got their item. Enter the name of the company you need to cancel your order/payment with. Press question mark to learn the rest of the keyboard shortcuts. However, USPS needs the full name and address of the person who bought it which he does not have because Mercari deletes the chat after the listing is closed and he does not have access to the shipping label anymore. WTF, I NEVER WANTED TO INTERCEPT THE PACKAGE in the first place, this is something Mercari requested I do and now they are acting like I should be responsible for all of this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Grr! Following the on-screen instructions to confirm Once you've confirmed the sale cancellation, the buyer will receive a notification and refund. DoNotPayis there to help you cancel any order or reservation that you need to. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Opening the Mercari App and selecting `My Sales` 2. For items that were listed more than a month ago, we recommend reaching out to the seller before purchasing to make sure the item is still available. I purchased an iphone and mercari canceled it before it was shipped I sold an item on Mercari on *****. He sold something to someone on Mercari and had to cancel the order after the package was shipped and would like usps to reroute it back to him. Good luck and keep us updated if you can! [deleted] 4 yr. ago After being on the hold with USPS for 30-45 mins, I finally got through to someone who said they would attempt to intercept the package (no guarantee) but Mercari would have to fill out an intercept form on the USPS website and pay a bunch of fees. And DoNotPay can do this for nearly any other company too. This can happen if an item is in a different condition than it was listed, or the item is no longer available. Id take a break away from it, gather yourself, and go back to it. However I reposted and they repurchased next day, and I waited a full day and made sure mercari wasn't gonna cancel again before shipping. Carefully package your items with the right box size and shipping label to avoid any buyer's claim of the returned item being damaged on the way back to you. That notification only shows up when you cancel the order. No return requested so maybe they changed their mind or just couldnt be bothered. OneShop is a financial technology company, not a bank. This buyer has no photo and nk ratings. Click "request cancellation" and choose a reason for the cancellation request. I now just need Mercari to actually help their seller and not allow me to lose out on $285. If the seller . Not getting paid for the purchase and also not getting back your item is a total bummer, especially if you're relying on your reselling gig for extra cash as one of your side hustles. Value 571. This will send a cancel request to the seller.